General
1. ABOUT US
Property and Home Solutions Ltd. (“we”, “us”, “our”) is the data controller responsible for your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you use www.propertyandhomesolutions.co.uk, purchase our services, make an enquiry or interact with us.
We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Property and Home Solutions Ltd.
7 Bell Yard, London, WC2A 2JR
Email: info@propertyandhomesolutions.co.uk
Telephone: 08000 541277
2. INFORMATION WE COLLECT
We may collect:
- Name, address, email address and telephone number;
- Property and service information;
- Enquiries, orders, contracts and communications;
- Payment information;
- Direct Debit details, including account holder name, bank/building society, sort code, account number and Direct Debit instruction;
- Records of payments, failed payments, refunds or cancellations;
- Website, device and technical information, including IP address and browsing activity; and
- Information received lawfully from payment providers, fraud-prevention services, credit reference agencies and other service providers.
3. HOW WE USE YOUR INFORMATION
We use personal data to:
- Provide and administer our services;
- Process quotations, orders and customer accounts;
- Process card and Direct Debit payments;
- Establish and collect recurring Direct Debit payments;
- Communicate with customers about their services and payments;
- Process refunds, cancellations and failed payments;
- Prevent fraud and protect our systems;
- Maintain business, accounting and tax records;
- Improve our website and services;
- Comply with legal and regulatory requirements; and
- Send marketing communications where legally permitted.
Our lawful bases may include performance of a contract, legal obligation, legitimate interests and consent, depending on the purpose.
4. DIRECT DEBIT PAYMENTS
Where you choose Direct Debit, we process the information required to establish and administer your Direct Debit instruction and collect authorised payments.
This information may be shared with our Direct Debit provider, payment processor, sponsoring bank and other relevant payment service providers.
The Direct Debit instruction is separate from your contract for our services.
Where applicable, Direct Debit payments are protected by the Direct Debit Guarantee. The applicable Guarantee wording will be provided as part of the Direct Debit authorisation process.
5. MARKETING
Where required, we will obtain your consent before sending marketing communications by email or SMS.
You can opt out at any time by using the unsubscribe link in our emails or contacting:
info@propertyandhomesolutions.co.uk
08000 541277
You will still receive essential communications relating to your account, services and payments.
6. WHO WE SHARE INFORMATION WITH
We may share personal data where necessary with:
- Payment and Direct Debit providers;
- Banks and financial institutions;
- IT, website and hosting providers;
- Fraud-prevention and credit reference agencies;
- Professional advisers;
- Service providers and contractors; and
- Government, regulatory or law-enforcement authorities where legally required.
If our business is sold or transferred, personal data may also be transferred where legally permitted.
We do not sell or rent your personal data.
7. DATA RETENTION AND SECURITY
We retain personal data only for as long as necessary for the relevant purpose and to meet legal, accounting, tax and regulatory requirements.
Customer, contractual and payment records may generally be retained for up to 7 years where required.
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure.
8. COOKIES
Our website uses cookies and similar technologies, including necessary, analytical, functionality and, where applicable, advertising cookies.
Where required, we will obtain consent before using non-essential cookies.
Further information is available in our Cookie Policy.
9. YOUR RIGHTS
Under the UK GDPR, you may have rights to:
- Access your personal data;
- Correct inaccurate information;
- Request deletion or restriction of processing;
- Object to certain processing;
- Request data portability; and
- Withdraw consent where processing is based on consent.
To exercise your rights, contact:
info@propertyandhomesolutions.co.uk
08000 541277
We may need to verify your identity before processing a request.
10. COMPLAINTS
If you have concerns about how we handle your personal data, please contact us first.
You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. CHANGES
We may update this Privacy Policy from time to time. The latest version will be published on our website.