Privacy Policy

General

1. ABOUT US AND THIS POLICY

Property and Home Solutions Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are the data controller responsible for your personal data. This policy explains how we collect, use, store, and protect your personal information when you use our website, www.propertyandhomesolutions.co.uk (the “Site”), or interact with us. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • By using our Site or providing us with your information, you agree to the practices described in this policy. Please read it carefully.

2. PERSONAL DATA WE COLLECT

We may collect and process the following data about you:

  • Information you provide directly: This includes your name, address, email address, phone number, and payment details (such as credit/debit card information) when you:

    • Register on our Site or create an account.

    • Request a quote, make an enquiry, or order our goods or services.

    • Subscribe to our mailing list or newsletters.

    • Enter a competition, promotion, or survey.

    • Contact us with a question, complaint, or feedback.

  • Information we collect automatically: When you visit our Site, we may automatically collect technical data including your IP address, browser type and version, time zone setting, operating system, and platform. We also collect data about your visit, such as the pages you view, the website you came from, and how you interact with our content. This is collected via cookies (see Section 7 below).

  • Information from third parties: We may receive personal data about you from third parties, such as credit reference agencies (for fraud prevention and credit checks), payment service providers, and analytics providers like Google.

3. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform a contract with you: To provide you with the information, products, and services you have requested, and to manage your orders, payments, and deliveries.

  • For our legitimate business interests: To improve our Site, services, and customer experience; to send you marketing communications (where you have not opted out); to prevent fraud; to ensure network and information security; and to manage our business administration.

  • To comply with a legal or regulatory obligation: To keep records as required by law or to respond to lawful requests by public authorities.

4. MARKETING

We may use your personal data to send you marketing communications about our goods, services, business updates, and events which we think may be of interest to you.

  • Opting In: We will only send you marketing communications via email or SMS with your explicit consent.

  • Opting Out: You have the right to opt out of receiving marketing information at any time. You can do this by:

    • Clicking the “unsubscribe” link in any marketing email.

    • Contacting us directly at support@propertyandhomesolutions.co.uk or calling 08000 541277.

5. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with selected third parties, including:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf. This includes IT and system administration services, payment processing, delivery/courier services, and marketing agencies. These third parties have access to your personal data only to perform these specific tasks and are contractually obligated to protect your data.

  • Credit Reference Agencies: To assess your credit score and prevent fraud.

  • Professional Advisers: Including consultants, lawyers, bankers, and insurers who provide us with consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, Regulators, and other authorities: Where we are required to do so by law.

  • Business Transfers: If we sell, merge, or transfer any part of our business, your personal data may be transferred to the new owner.

We do not sell or rent your personal data to third parties.

6. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Type of Data Retention Period
Customer Data We will retain your information for as long as we provide you with services or goods, and for a period of up to 7 years afterwards to comply with legal and tax obligations.
Marketing Data We will keep your data for marketing purposes for up to 5 years from your last interaction with us (e.g., last order or last communication) or until you unsubscribe.
CCTV & Call Recordings CCTV images are retained for up to 60 days. Telephone recordings are retained for up to 7 years for quality, training, and compliance purposes.

7. COOKIES

Our Site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and allows us to improve it. We use the following types of cookies:

  • Strictly Necessary Cookies: These are required for the operation of our Site.

  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how they move around our Site.

  • Functionality Cookies: These are used to recognise you when you return to our Site and to personalise content.

  • Targeting Cookies: These record your visit to our Site and the pages you have visited, which we may use to show you relevant adverts.

You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy [Link to Cookie Policy]. You can also control and manage your cookie preferences through your browser settings.

8. DATA SECURITY

We have implemented appropriate physical, technical, and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure.

  • All information you provide to us is stored on secure servers and we have procedures in place to deal with any suspected data security breach.

  • Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential.

  • We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a legitimate business need to know.

9. YOUR RIGHTS

Under the UK GDPR, you have the following rights concerning your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to ask us to correct inaccurate or incomplete data.

  • Right to Erasure: You have the right to ask us to delete your personal data in certain circumstances (e.g., if it is no longer needed for the purpose for which it was collected).

  • Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal data in certain situations.

  • Right to Data Portability: You have the right to request that we provide your data in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where we are relying on a legitimate interest.

  • Right to Withdraw Consent: Where you have provided your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10 below. We may need to request specific information from you to confirm your identity.

10. CONTACT US & COMPLAINTS

If you have any questions, comments, or requests regarding this privacy policy or how we handle your personal data, please contact us at:

  • Email: support@propertyandhomesolutions.co.uk

  • Telephone: 08000 541277

  • Address: Property and Home Solutions Ltd., 7 Bell Yard, London, WC2A 2JR

Your Right to Complain to the ICO
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO through their website at www.ico.org.uk or by calling their helpline at 0303 123 1113.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this privacy policy at any time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates.