1. YOUR RIGHT TO CANCEL
You have the right to cancel your service within 14 days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, contact us by:
- Telephone: 08000 541277
Where you cancel within the applicable cancellation period, we will process any refund due within 14 days of receiving your cancellation request, using the original payment method where possible.
If you pay by Direct Debit, we will stop future payment requests following a valid cancellation. You may also cancel the Direct Debit directly with your bank. Cancelling the Direct Debit does not automatically cancel your service contract.
If you asked us to begin providing the service during the 14-day cancellation period, a reasonable proportion of the service already provided may be payable where permitted by law.
2. FEES AND DIRECT DEBIT
Your selected plan and price will be confirmed before you purchase.
Monthly plans are available at:
- £9.95 per month
- £19.95 per month
- £29.95 per month
Your monthly Direct Debit covers the services included in your selected plan. We will not make additional charges unless clearly stated and agreed before the charge is incurred.
Direct Debit payments are collected according to the agreed payment schedule and are subject to the Direct Debit Guarantee, where applicable.
If a payment fails, we may contact you to arrange payment of any outstanding amount.
3. CHANGES TO OUR SERVICE
We may make reasonable changes to our services where necessary.
If a material change negatively affects your service, we will normally give you at least 15 days’ notice where practicable.
Where required by law, you may cancel without penalty and receive a refund for any service paid for but not provided.
Any change to the amount, date or frequency of a Direct Debit payment will be communicated in accordance with applicable Direct Debit requirements.
Contact: info@propertyandhomesolutions.co.uk | 08000 541277