Terms of Trading

Terms and Conditions of Business

Effective Date: July, 15th 2026

These Terms and Conditions (“Terms”) apply to all services and products provided by Property and Home Solutions Ltd (“Company”, “we”, “us”, or “our”) to you (“Customer”, “you”, or “your”). By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully.

1. About Us and Our Services

1.1. This website is owned and operated by Property and Home Solutions Ltd, a private limited company registered in England and Wales. Our Company Registration Number is 12175512 .
1.2. Our registered office is at 7 Bell Yard, London, WC2A 2JR .
1.3. We are a property services company. The specific services we will provide to you will be detailed in a separate agreement, quotation, or work order (“Service Order”). These Terms will govern all such services unless otherwise agreed in writing.

2. Formation of Contract

2.1. Your acceptance of a Service Order or request for us to commence work constitutes an offer to enter into a contract with us. A contract is formed when we confirm our acceptance of your order in writing (which may include email) or by commencing the services.
2.2. These Terms and the relevant Service Order constitute the entire agreement between you and us.
2.3. We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or website constitutes your acceptance of the modified terms.

3. Fees and Payment

3.1. All fees and charges for our services will be as set out in the Service Order or our standard price list. All fees are exclusive of Value Added Tax (VAT) unless otherwise stated. VAT will be added at the prevailing rate.
3.2. We reserve the right to change our prices at any time without notice. However, the price for an agreed Service Order will be fixed for the duration of that specific engagement.
3.3. Invoices are payable within [e.g., 14 or 30] days of the invoice date.
3.4. If you fail to make payment by the due date, we reserve the right to:

  • a. Charge interest on the outstanding amount at the rate of 4% per annum above the Bank of England’s base rate from time to time, as per the Late Payment of Commercial Debts (Interest) Act 1998.

  • b. Suspend or terminate our services.

  • c. Instruct a third-party debt collection agency. You will be liable for any reasonable costs incurred in recovering the debt.

3.5. For letting and property management services, we will comply with the fee transparency requirements of the Consumer Rights Act 2015 and the Tenant Fees Act 2019. A clear breakdown of all fees payable by landlords and tenants will be displayed on our website and in our offices .

4. Your Obligations

4.1. You agree to provide us with all necessary information, documentation, and access required for us to perform our services. This includes, but is not limited to, identification documents for anti-money laundering checks, property access, and any legal documents relevant to the property or transaction.
4.2. You confirm that you have the legal authority to instruct us to act on your behalf and that all information you provide is true and accurate to the best of your knowledge.
4.3. You will comply with all applicable laws and regulations in relation to the property or transaction, including the Tenant Fees Act 2019 and the Housing Act 2004 (for HMO licensing).

5. Our Obligations and Consumer Rights

5.1. We will perform our services with reasonable care and skill, as required by Section 49 of the Consumer Rights Act 2015 .
5.2. If you are a consumer (an individual acting for purposes outside their trade, business, or profession), you have certain legal rights under the Consumer Rights Act 2015:

  • a. Right to a Price Reduction: If we breach our duty to provide services with reasonable care and skill, you have the right to request a reduction in the price paid.

  • b. Right to Repeat Performance: If the service is not performed correctly, you have the right to require us to re-perform the service at no extra cost to you, or alternatively, to seek a price reduction .

6. Redress Scheme and Client Money Protection

6.1. Property and Home Solutions Ltd is a member of a government-approved redress scheme to handle complaints from consumers (tenants and landlords). Our membership details can be provided upon request .
6.2. We are a member of a government-approved Client Money Protection (CMP) scheme, which protects client money held in our care (e.g., tenancy deposits or rent). Our CMP certificate is available for inspection at our registered office or on our website .

7. Complaints Procedure

7.1. We are committed to providing a high standard of service. If you are not satisfied, you should first raise your concerns with us.
7.2. We will acknowledge your complaint within [e.g., 5] working days and aim to provide a full written response within [e.g., 15] working days. If we cannot resolve it within this timeframe, we will update you on the progress .
7.3. If you are not satisfied with our final response, or if we have not responded within 8 weeks of your initial complaint, you may refer the matter to our independent redress scheme, The Property Ombudsman . They can be contacted at https://www.tpos.co.uk.

8. Limitation of Liability

8.1. Nothing in these Terms limits or excludes our liability:

  • a. For death or personal injury caused by our negligence.

  • b. For fraud or fraudulent misrepresentation.

  • c. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8.2. Subject to clause 8.1, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us for the specific services provided in relation to the claim.
8.3. We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with our services.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, war, strikes, industrial action, governmental action, or natural disasters.

10. Data Protection and Privacy

10.1. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025.
10.2. For the purpose of providing our services, we may collect and process personal data such as your name, contact details, address, and identification documents.
10.3. We will only process your personal data where we have a lawful basis to do so, which may include performing a contract with you, complying with a legal obligation, or pursuing our legitimate business interests .
10.4. We will use your personal data primarily to provide the requested services, manage our relationship with you, and comply with legal and regulatory requirements (e.g., Anti-Money Laundering).
10.5. We will not share your personal data with third parties unless necessary for the performance of our services (e.g., with a credit reference agency or solicitors), required by law, or with your explicit consent.
10.6. You have certain rights under data protection law, including the right to access, correct, or request the deletion of your personal data. Any such request should be made in writing to our Data Protection Officer (contact details below).
10.7. We will hold your personal data only for as long as is necessary for the purposes for which it was collected and to fulfil legal or regulatory requirements.
10.8. For our full privacy policy, please see the separate Privacy Policy on our website.

11. Intellectual Property and Website Use

11.1. The content, design, and graphics on our website are owned by or licensed to us and are protected by copyright and trademark laws.
11.2. You may not copy, reproduce, republish, download, post, broadcast, transmit, or otherwise use the website content in any way except for your own personal, non-commercial use.
11.3. You agree not to adapt, alter, or create a derivative work from any website content.
11.4. Any use of the website content for any other purpose may result in legal action.

12. General Provisions

12.1. Entire Agreement: These Terms, together with any Service Order, constitute the entire agreement between you and us.
12.2. Severability: If any part of these Terms is found to be void or unenforceable, it will be severed from the rest of the Terms, which will remain in full force and effect.
12.3. Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our rights to enforce such provision in the future.
12.4. Third Party Rights: Except as expressly provided in these Terms, a person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.
12.5. Governing Law and Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

13. Contact Us

For any questions regarding these Terms, our services, or data protection, you can contact us:

  • By Post: 7 Bell Yard, London, WC2A 2JR

  • By Phone: 08000 541277

  • By Email: support@propertyandhomesolutions.co.uk